Frequently Asked Questions

How do I place an order?

Browse producer profiles, add items to your cart, and checkout securely via Stripe. You can order from multiple producers in one transaction – each producer will receive their order separately and arrange delivery with you.

What payment methods do you accept?

We accept all major credit and debit cards via Stripe (Visa, Mastercard, American Express). Payment is taken when you place your order, and it's processed securely by Stripe.

Do I need an account to order?

Yes, but it only takes 30 seconds to create one with your email. An account lets you track orders, save favorite producers, and manage your delivery preferences.

Can I order from multiple producers at once?

Yes! Your cart can include items from different producers. You'll pay once, and each producer will receive and fulfill their order separately. Delivery costs are calculated per producer.

What delivery options are available?

Producers offer collection (pick up in person), local delivery (hand-delivered within their area), or postal delivery across the UK. Options vary by producer and are shown on their profile. View full Delivery Policy →

How much does delivery cost?

Delivery costs are set by each producer. Collection is typically free. Local and postal delivery usually costs £3-£5, often free on orders over £15. Check the producer's profile for their specific rates.

How long does delivery take?

Most producers dispatch within 2 business days. Delivery times vary: Collection (arrange directly), Local delivery (1-3 days), Postal UK (2-5 business days). You'll receive an email when your order is dispatched.

How do returns and refunds work?

You have 14 days from receipt to request a refund under UK consumer law (except for perishable goods). Contact the producer directly – they can issue refunds from their dashboard. Refunds typically appear in your account within 5-10 business days. See full Terms & Conditions →

What if my order doesn't arrive?

First, contact the producer directly (details in your order confirmation email). If you can't resolve it within 7 days, email us at hello@finelocalhoney.co.uk and we'll help facilitate resolution.

I received damaged items – what do I do?

Take photos of the damage and contact the producer immediately via your order confirmation email. Producers can issue refunds directly from their dashboard, so you'll typically receive a resolution quickly. If you can't resolve it, contact us at hello@finelocalhoney.co.uk.

How do I store my honey?

Store honey in a cool, dry place away from direct sunlight. Crystallisation is natural and doesn't affect quality – it's actually a sign of pure, raw honey! To re-liquify, place the jar in warm (not boiling) water.

Are producers verified?

Beekeepers have been sharing and selling honey in their local communities for centuries – it's a natural part of beekeeping tradition. Thousands of UK beekeepers offer their honey locally, from hobby beekeepers with a few hives to established producers.

We encourage all producers to follow common-sense beekeeping and food safety practices, register with the National Bee Unit's BeeBase, and follow guidance from beekeeping associations like the BBKA, WBKA, and SBKA. See full details →